Knowledgebase: Post-Installation FAQ
Why can't I delete a merging field from my letter?
Posted by *Shannon - ProfitGrabber Support*, Last modified by on 13 March 2009 12:01 PM

To properly delete a merging field, you need to highlight the WHOLE field. Sometimes it’s not as obvious where the merging field ends – you can easily determine that by moving your cursor through it using ‘arrow’ keys on your keyboard. You will notice that a merging field becomes grayed. The gray highlighting disappears as soon as you exit the merging field. You can check if you deleted it properly by hitting the space bar. If there is a gray highlight where you spaced, then the field has not been deleted and you need to backspace twice.

It is also very important to EXIT the merging field before you continue typing. To do that, use the right ‘arrow’ key on your keyboard – move the cursor until the gray highlighting no longer occurs.

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